As B2B marketers, we look at our audience differently. Our decision makers aren’t choosing a brand of chips for lunch – they’re deciding which customized software solution is right for their entire department or company. Now, I know that’s a bit of an exaggerated comparison. But let’s assume the purchase is larger. Maybe I’d like to buy an expensive camera for hobby use.
It’s a big commitment, so I am asking some of the same questions that I would if I was making a business decision:
- Is this product worth the investment?
- What are competitors offering?
- Do I know anyone else who has purchased this? Did they like it?
But this is a personal decision. So I am also thinking about how the product will make me feel. I am remembering an ad I saw recently where a couple was hiking in the Himalayas with their camera and their photographs were perfect. Not only that, but they seemed really happy. I can see myself happier with this product. I will travel more. I will be more creative.
If I were purchasing this for business use, my emotions wouldn’t factor in to the decision, (or so the traditional thinking goes). I’d skip right from bullet three above into asking how others in my company would use the camera, how it fit into our overall budget for the year, etc.
In B2B, we are very comfortable focusing marketing efforts around product benefits and case studies, and not so much on triggering client emotions. However, in a recent Ad Age article, Keith Navratil highlights the importance of remembering that company decision-makers are not simply businesses incarnate.
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